Terms and Conditions | WinCraft

These General Terms and Conditions (hereinafter: “T&C”) regulate the legal relationship between WinCraft (hereinafter: “Provider”), the operator of the win-craft-casino.net website (hereinafter: “Website” or “Service”), and the user (hereinafter: “Player”). By using the Website, the Player accepts all provisions of the T&C.

1. Introduction

These Terms and Conditions (T&C) govern the use of services available on the website win-craft-casino.net. The site is operated by Casiworx N.V., a company registered in Curaçao (Company Registration Number: 163922). By using the website, the user accepts all provisions of these Terms and Conditions.

2. Conditions of Service Use

    • Services are available exclusively to adults (18 years or older).
    • Users are responsible for verifying whether online gambling is permitted under the jurisdiction of their place of residence.
    • Only real and accurate information may be provided during registration.
    • Accounts of underage players are automatically suspended.

    3. Registration and Account Use

      • Each player may create only one account.
      • Creating multiple accounts, sharing IP addresses, using duplicated devices or payment methods is prohibited.
      • The provider reserves the right to temporarily or permanently suspend an account if there is suspicion of a rules violation.
      • Users are responsible for keeping their passwords secure.

      4. Bonus Terms

        • Every bonus is subject to a wagering requirement (e.g., x40–x70).
        • Bonus validity: 10 days (24 hours for free spins).
        • Maximum win from a bonus: 10 times the deposit or bonus amount.
        • Maximum bet while using a bonus: €5.
        • Only one active bonus is allowed at a time.
        • It is prohibited to accumulate, delay, or manipulate bonus rounds.

        5. Game Use

          • Games available on the site are provided by certified suppliers, using RNG or live technologies.
          • It is forbidden to control games with automated tools (e.g., bots).
          • Exploiting technical errors, system bugs, or gameplay loopholes is prohibited.
          • The provider reserves the right to monitor player activity to ensure rule compliance.

          6. Deposits and Withdrawals

            • Minimum deposit: €5
            • Minimum withdrawal: €20
            • KYC verification is mandatory before any withdrawal (ID + proof of address).
            • Average withdrawal time: 1–24 hours
            • Crypto transactions: as fast as 5 minutes
            • The provider reserves the right to delay transactions if suspicious activity is detected.

            7. Violations and Abuse

            The following activities may result in immediate account suspension and forfeiture of winnings:

              • Using multiple accounts
              • Bonus abuse (e.g., activating bonuses from different IPs)
              • Providing false information or forged documents
              • Abuse of games or promotions
              • Playing or transferring money on behalf of another person

              8. Data Processing

              • Personal data is processed in accordance with GDPR.
              • Detailed information is available on the privacy policy page.
              • Data is only shared with third parties for technical operations, payment processing, or legal obligations.

              9. Disputes and Jurisdiction

              • The service is governed by the laws of Curaçao.
              • Any legal dispute falls under the exclusive jurisdiction of the courts of Curaçao.
              • By registering, the player accepts this jurisdiction.

              10. Amendments to the Terms

              win-craft-casino.net reserves the right to unilaterally amend these Terms and Conditions at any time.
              Amended terms become effective immediately upon publication. It is the user’s responsibility to regularly check for updates.

              11. Contact

              12. Responsible Gaming

              The provider supports responsible gambling. Available tools include:

                • Self-exclusion
                • Deposit limits
                • Session time reminders
                • Request for timeout or permanent exclusion
                • Contact details of support organizations (BeGambleAware, GamCare, etc.)

                13. Technical Issues

                • In case of a technical issue, players may request investigation.
                • The provider is not liable for missed winnings if the issue wasn’t caused by them.
                • Game states are restored based on server logs.

                14. Promotional Exclusion

                The provider reserves the right to exclude any player from bonus offers if:

                  • Requirements were not met
                  • Promotions were abused
                  • Rule violations occurred

                  Promotions are not guaranteed and may be revoked at any time.

                  15. Automated Bonus Handling and Monitoring

                  The platform’s automated systems:

                    • Track bonus activation and wagering progress
                    • Detect abuse from identical IPs, devices, or payment methods
                    • Log player activity, played games, and betting patterns
                    • Send alerts if rule violations are suspected

                    These do not constitute legally binding automated decisions – all cases are subject to manual review.

                    16. International Data Transfer

                    User data may be processed internationally, as the provider is registered in Curaçao. This occurs under the following safeguards:

                      • SSL/TLS encryption
                      • GDPR-compliant data transfer agreements
                      • Data storage for technical and regulatory purposes only
                      • Data is transferred only to the extent necessary

                      17. Player Responsibilities

                      The player is obliged to:

                        • Register and play under their own name
                        • Deposit only funds from lawful sources
                        • Not use the platform for money laundering or illegal activity
                        • Act fairly during all gameplay
                        • Understand and follow all points of these Terms

                        By accepting the Terms, the player acknowledges that violations may result in account suspension.