Privacy Policy | WinCraft

This Privacy Policy describes how WinCraft collects, uses, shares and protects the personal data of visitors and users of win-craft-casino.net (hereinafter: Website). By using the Website, you agree to the terms set forth in this Policy.

1. Introduction

This privacy policy explains in detail how win-craft-casino.net collects, processes, stores, and protects users’ personal data. The policy complies with the General Data Protection Regulation of the European Union (GDPR – 2016/679/EU) as well as international data handling standards.

2. Data Controller Information

  • Company Name: Casiworx N.V.
  • Registered Address: Groot Kwartierweg 10, Curaçao
  • Company Registration Number: 163922
  • Email: [email protected]
  • Responsibility: lawful and secure processing of all personal data

3. What Data Do We Collect?

During Registration:

  • Full name
  • Email address
  • Residential address (country, city)
  • Date of birth (18+ only)

During Usage:

  • IP address, browser and device data
  • Transaction history (deposits/withdrawals)
  • KYC documents (ID and proof of address)
  • Game statistics and behavioral data
  • Chat messages and customer service communications

4. Purpose of Data Processing

  • Creating and managing user accounts
  • Executing transactions (payments and withdrawals)
  • Legal compliance (AML, KYC)
  • Providing promotions and bonus offers
  • Customer support and complaint handling
  • Statistical analysis and platform development
  • Fraud prevention and risk analysis

The platform does not make solely automated decisions that have legal or significant effects on users.

5. Data Retention and Deletion

Data TypeRetention Period
Account data While the account is active
KYC documents5 years (legal obligation)
Transaction data7 years (financial regulation)
Cookie data12 months
Chat/messagesMax. 2 years

Data is automatically deleted or anonymized after the retention period.

6. Data Sharing with Third Parties

User data may only be shared with the following partners:

  • Payment service providers (e.g., banks, crypto processors)
  • KYC/AML partners (for identity and address verification)
  • Technical service providers (hosting, security, monitoring)
  • Government authorities (if legally required)

All partners are under data processing agreements as required by GDPR Article 28.

7. User Rights

Every user has the following rights:

  • Right to access: to know what data we store about them
  • Right to rectification: to correct incomplete or incorrect data
  • Right to erasure (“right to be forgotten”)
  • Right to data portability: to another service provider
  • Right to object: to processing for marketing or analytics
  • Right to restrict processing: to temporarily suspend processing

Requests must be submitted to [email protected]. We respond within 30 calendar days.

8. Cookies and Trackers

Win-craft-casino.net uses cookies and related technologies to optimize its services.

Types of Cookies:

  • Necessary cookies: essential for site operation
  • Statistical cookies: for traffic and behavior measurement
  • Marketing cookies: for personalized offers
  • Third-party cookies: e.g., Google Analytics, Hotjar

Cookie settings can be changed at any time via your browser.

9. Protection of Minors’ Data

The platform is only available to users who are at least 18 years old. The system automatically filters out minors and denies access.

Parental recommendations:

  • Use filtering software (e.g., Qustodio, Norton Family)
  • Limit device use
  • Monitor online activity regularly

10. Security Measures

The protection of personal data is ensured through advanced technical and organizational measures:

  • SSL/TLS encryption for all data transfers
  • Two-factor authentication for admin access
  • Strict role-based access controls among employees
  • Continuous security logging
  • Monthly audits and regular vulnerability scans

11. Automated Decision-Making

The win-craft-casino.net system:

  • Detects bonus wagering patterns
  • Analyzes user activity
  • Does not make legally binding decisions solely by automation

All decisions are subject to human review.

12. Legal Remedies and Complaint Handling

If you believe your data is being misused, you may:

  • Contact us at [email protected]
  • Submit a complaint to the Curaçao Data Protection Authority
  • Take legal action in the appropriate court

All complaints are handled confidentially.

13. Policy Updates

This privacy policy may be updated at any time. The revised version takes effect immediately upon publication. Users are responsible for checking for updates periodically.

14. Contact

For privacy-related matters, you may contact us via: