Privacy Policy | WinCraft

1. Introduction
   This privacy policy explains in detail how win-craft-casino.net collects, processes, stores, and protects users’ personal data. The policy complies with the General Data Protection Regulation of the European Union (GDPR – 2016/679/EU) as well as international data handling standards.
2. Data Controller Information
   Company Name: Casiworx N.V.
   Registered Address: Groot Kwartierweg 10, Curaçao
   Company Registration Number: 163922
   Email: [email protected]
   Responsibility: lawful and secure processing of all personal data
3. What Data Do We Collect?
   During Registration:

• Full name
• Email address
• Residential address (country, city)
• Date of birth (18+ only)

During Usage:

• IP address, browser and device data
• Transaction history (deposits/withdrawals)
• KYC documents (ID and proof of address)
• Game statistics and behavioral data
• Chat messages and customer service communications

4. Purpose of Data Processing

• Creating and managing user accounts
• Executing transactions (payments and withdrawals)
• Legal compliance (AML, KYC)
• Providing promotions and bonus offers
• Customer support and complaint handling
• Statistical analysis and platform development
• Fraud prevention and risk analysis
  The platform does not make solely automated decisions that have legal or significant effects on users.

5. Data Retention and Deletion
   | Data Type | Retention Period |
   |———————|——————————|
   | Account data | While the account is active |
   | KYC documents | 5 years (legal obligation) |
   | Transaction data | 7 years (financial regulation)|
   | Cookie data | 12 months |
   | Chat/messages | Max. 2 years |

Data is automatically deleted or anonymized after the retention period.

6. Data Sharing with Third Parties
   User data may only be shared with the following partners:

• Payment service providers (e.g., banks, crypto processors)
• KYC/AML partners (for identity and address verification)
• Technical service providers (hosting, security, monitoring)
• Government authorities (if legally required)
  All partners are under data processing agreements as required by GDPR Article 28.

7. User Rights
   Every user has the following rights:

• Right to access: to know what data we store about them
• Right to rectification: to correct incomplete or incorrect data
• Right to erasure (“right to be forgotten”)
• Right to data portability: to another service provider
• Right to object: to processing for marketing or analytics
• Right to restrict processing: to temporarily suspend processing
  Requests must be submitted to [email protected].
  We respond within 30 calendar days.

8. Cookies and Trackers
   Win-craft-casino.net uses cookies and related technologies to optimize its services.
   Types of Cookies:

• Necessary cookies: essential for site operation
• Statistical cookies: for traffic and behavior measurement
• Marketing cookies: for personalized offers
• Third-party cookies: e.g., Google Analytics, Hotjar
  Cookie settings can be changed at any time via your browser.

9. Protection of Minors’ Data
   The platform is only available to users who are at least 18 years old.
   The system automatically filters out minors and denies access.
   Parental recommendations:

• Use filtering software (e.g., Qustodio, Norton Family)
• Limit device use
• Monitor online activity regularly

10. Security Measures
    The protection of personal data is ensured through advanced technical and organizational measures:

• SSL/TLS encryption for all data transfers
• Two-factor authentication for admin access
• Strict role-based access controls among employees
• Continuous security logging
• Monthly audits and regular vulnerability scans

11. Automated Decision-Making
    The win-craft-casino.net system:

• Detects bonus wagering patterns
• Analyzes user activity
• Does not make legally binding decisions solely by automation
  All decisions are subject to human review.

12. Legal Remedies and Complaint Handling
    If you believe your data is being misused, you may:

• Contact us at [email protected]
• Submit a complaint to the Curaçao Data Protection Authority
• Take legal action in the appropriate court
  All complaints are handled confidentially.

Policy Updates
This privacy policy may be updated at any time.
The revised version takes effect immediately upon publication.
Users are responsible for checking for updates periodically.

Contact
For privacy-related matters, you may contact us via:
Email: [email protected]
Live Chat: available 24/7 in Hungarian
Customer Support: [email protected]